Objective: To ensure customer protection and business transparency.

1) General Policy

• Products are eligible for return/refund only if specific conditions are met. Typically, return requests must be made within 7 days of delivery in cases such as defects, wrong items, or transit damage.

2) Eligible Items for Return/Refund

• Inspection Required: If the package is damaged, tampered, or visibly defective at delivery, please take photos and submit a return request.
• Before sending a return, you must follow our return instructions. The product must be in its original packaging with tags intact. Used, washed, or damaged items will not be accepted.

3) Non-Returnable Items (Examples)

The following items are generally non-returnable (subject to company policy changes):

• Undergarments, bodysuits, swimwear, jewelry, party/event supplies, personal cosmetics, hygiene products.
• Customized or tailored items are non-returnable unless defective.

4) Gadgets & Warranty

• Gadget items usually come with a manufacturer warranty. Physical damage due to misuse (e.g., tampering, water exposure) is not covered.
• If a defect is found, report it to customer service promptly. Refunds or replacements will be processed after verification.

5) Refund Processing Time & Costs

• Once verified, approved refunds are typically processed within 7–14 business days, depending on the payment method.
• Return Shipping Costs: If the product is defective or wrongly delivered, the company will bear the return shipping cost.

• If the customer returns the item for other reasons, shipping costs will be borne by the customer. (This policy can be customized.)

6) Service-Based Conditions (Web Development / Graphics / IT)

• Pre-Project Deposit: A non-refundable deposit (typically 20–50% of the total fee) may be required before starting a service project.
• Cancellation/Refund: If work has started, partial charges will apply for completed portions. Once the final delivery is accepted, refunds are generally not applicable. For custom designs or site coding, refunds are typically not allowed after delivery.

7) Return Procedure (Customer Steps)

1. Send photos and your order number via email or WhatsApp to customer service.
2. Receive return approval and shipping instructions.
3. Share the tracking number after dispatching the package.
4. Upon verification, the refund or replacement will be processed.